Tradition will only accept exchanges for up to 14 days after receipt of your purchase (no refunds). Before sending out your item(s), please contact Customer Service via telephone or e-mail.
Exchanged item(s) must be sent back in their original packaging, unworn, unwashed, and with tags still attached. With your item(s), please include a copy of your invoice/receipt and a written explanation indicating the reason the item(s) are being exchanged. Tradition reserves the right to refuse any exchanges and/or returns.
Customers are responsible for the shipping charges associated with shipping the product to our warehouse. In turn, Tradition will cover the shipping fees associated with redelivering the desired item(s). Tradition recommends that all packages being exchanged be insured by their carrier when shipping. Tradition is not responsible for any packages that are lost during transit.
If your order was received damaged, incomplete or incorrect, please notify us within 7 business days upon receiving. Tradition will gladly e-mail you a pre-paid return shipping label for you to send back your item(s). Once the return has been processed, the proper item(s) will be reshipped and tracking will be provided via e-mail.
Please Note: Prior to any exchanges, please contact us via telephone or e-mail to check on the availability of the item(s). Please have a second and/or third option due to changes in availability.
Phone: (310) 358-9242
Please send all exchanges including a copy of your invoice and a written explanation indicating the reason the item(s) are being exchanged to the address below:
8500 Beverly Blvd #
Los Angeles, CA 90048